Shipping Policy

Last updated: August 18, 2026

Thank you for shopping with Steam One. We aim to process and deliver all orders as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery Times

Estimated delivery time to the United States is typically:

5–10 business days after processing.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, high order volumes, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you complete your purchase.

If free shipping is displayed at checkout, no standard shipping charge will be added to your order.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive multiple packages and separate tracking numbers.

You will not be charged additional shipping fees because an order is divided into multiple shipments unless otherwise clearly stated at checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us.

We will work with the shipping carrier or fulfillment partner to investigate the shipment.

Please note that occasional carrier delays may occur and do not necessarily mean that a package has been lost.

Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, please first check:

• Around the delivery location

• With other members of your household

• With neighbors where appropriate

• With your local carrier or delivery provider

If you are still unable to locate your package, please contact us and we will assist you in investigating the delivery.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include your order number and clear photographs of the product and packaging so that we can evaluate the issue and provide an appropriate solution.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

For orders shipped within the United States, applicable taxes and charges will be handled as indicated during checkout.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or shipped.

If the order has already shipped, it may need to be handled as a return in accordance with our Refund Policy.

Contact Us

If you have any questions about your order, shipping, or delivery, please contact us.

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.