Refund policy

Refund & Return Policy

Last updated: August 18, 2026

At Steam One, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

  • In the same condition as when you received it

  • Unused and undamaged

  • Returned with all original accessories and components

  • In its original packaging where reasonably possible

  • Accompanied by proof of purchase or your order number

To start a return, please contact us before sending the product back.

Returns sent without first contacting us may not be accepted.

Return Shipping

If you are returning a product because you changed your mind or no longer want the product, you are responsible for the return shipping costs unless otherwise required by applicable law.

If the product is defective, damaged upon arrival, or you received the wrong item, please contact us before returning it. If your claim is approved, we will provide an appropriate solution and cover reasonable return shipping costs where applicable.

Please do not send returns to the address shown on the original shipping package unless instructed to do so by our customer support team.

We will provide the correct return instructions and return address after your return request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or incorrect, contact us as soon as possible and include:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the issue where appropriate

We will evaluate the issue and provide an appropriate solution, which may include replacement parts, a replacement product, repair, or refund depending on the circumstances.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been damaged through misuse, improper handling, or unauthorized modification

  • Products returned with missing parts or accessories

  • Gift cards

  • Items specifically marked as final sale where permitted by applicable law

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

If you would like a different product, please contact us.

Depending on the circumstances, the fastest option may be to return the original item and place a new order after the return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already shipped, you may request a return after receiving it in accordance with this policy.

Refused or Unclaimed Deliveries

If an order is returned to us because the customer refused delivery, failed to collect the package, or provided incorrect or incomplete shipping information, reasonable shipping and handling costs may be deducted from the refund where permitted by applicable law.

Chargebacks and Payment Disputes

If you experience an issue with your order, please contact us first. We will make reasonable efforts to resolve legitimate issues promptly.

Nothing in this policy limits any rights you may have through your payment provider or under applicable consumer protection laws.

Contact Us

For returns, refunds, damaged products, or other order-related questions, please contact:

Steam One
Email: nextgen.ecomconnect@gmail.com

Please include your order number so that we can assist you as quickly as possible.